Support Tickets

The Tickets section lets you communicate with the CICDoo support team directly from the platform.

Creating a Ticket

1. Go to Tickets in the sidebar.
2. Click New Ticket to open the ticket form.
3. Fill in:
   • Subject — short description of the issue.
   • Issue type — category of the problem.
   • Resource — the affected server, project, or instance (optional but recommended).
   • Priority — Critical, High, Medium, or Low.
   • Description — detailed explanation of the problem, steps to reproduce, and any error messages.
4. Click Submit.

Viewing a Ticket

Click any ticket in the list to open its detail view.

Ticket Header

• Ticket name
• Status badge — New, In Progress, Resolved, or Closed (color-coded)
• Priority badge — Critical, High, Medium, or Low

Metadata Grid

• Created date
• Issue type
• Affected resource

Message Thread

A full conversation history with author name, timestamp, message text, and any attached images. Your messages and CICDoo support replies both appear in the thread.

Replying to a Ticket

Type your reply in the text area at the bottom of the ticket page.

Attaching Images

• Click the image upload button to attach screenshots or screen recordings.
• Accepted formats: JPEG, PNG, WebP.
• Maximum size: 512 KB per image.
• Previews appear inline before sending; click the delete icon to remove an attachment.

Click Send to submit your reply.

Note: Replying is disabled for tickets with Resolved or Closed status. Open a new ticket if you have a follow-up issue.